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| Taking your mobile phone abroad? Then consider the following advice: |
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- Speak to your Network provider to confirm your phone is enabled for 'international roaming'. This can take up to 14 days so do this well in advance of travelling.
- If you are travelling to America you will need a tri-band handset. Check that your existing handset will work wherever in the world you are travelling.
- Calls made from overseas are much more expensive than those made when in the UK. This includes text messages. Check with your Network provider what the charges are and reconfirm just before you go as any costs quoted are subject to change at short notice.
- It maybe your Network provider has a good deal on international roaming. Ask to see if you can take advantage of any special offers.
- Make sure you tell your Network provider where you are travelling to, rather than just 'going abroad' as there may be deals specifically to that country.
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| Use the UK mobile phone network provider's customer services numbers below to do your research on who does the best deals: |
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Network Providers in the UK |
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O2 |
0870 225 7879 |
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Orange |
0800 079 0006 |
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T-Mobile |
0845 412 5000 |
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Three |
08707 330 333 |
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Virgin |
0845 6000 789 |
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Vodafone |
08700 700 191 |
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Tesco Mobile |
0845 301 44 55 |
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Using Your Mobile a lot Abroad... |
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| Some mobile services offer international traveller tariffs. Check with your service provider how much this would cost and how long you would have to be committed for. If you are a frequent traveller, and you aren't tied into a contract with your Network provider ask if there are any deals that include discounted calls abroad for a monthly fee. |
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Sometimes it can be more cost effective to use an alternative SIM card in your mobile, especially if you travel regularly (the SIM card is the small card that fits into your phone - it's this that connects you to your Network provider).
Consider buying an alternative SIM card for use on foreign networks. You can usually find these available to buy at international airports and selected high street retailers. |
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Alternatively you could buy an international SIM card through SIM for Travel, click this link: |
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| Take your charger but also take an electrical adapter so you can actually use your mobile! |
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Using Your Mobile When You've Arrived... |
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Once you land, have turned your phone back on, you'll be routed to a local transmitter that has been pre-arranged by your Network provider.
You've heard that making calls abroad is expensive - here's why. Say you are in France. Your mobile 'behaves' as if you are in Britain still. You call a friend (with a UK mobile) who's also in France. Believe it or not your call, because your phone thinks it's in the UK will route your call via the UK - that's a whopping 1,800 mile round trip just for a distance of a couple of hundred yards between calls! What's more your friend who is also in France will also be paying for receiving the call.
This is why we advise you spend a little time investigating either pre-arrange a special deal on using your phone whilst abroad or using an alternative SIM card. |
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Important Numbers For You... |
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| Make sure the following important numbers are stored in your phone before you travel: |
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- Telephone number of your Hotel / Tour Operator
- Telephone number of the nearest British Embassy to where you are going to be staying
- Your travel insurance provider's contact numbers
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Very Important Numbers - Government Offices and Agencies |
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Foreign & Commonwealth Office Enquiries |
+44 (0) 207 008 1500 |
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Services for Briton’s overseas |
+44 (0) 207 008 0210 |
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Travel Advice |
+44 (0) 845 850 2829 |
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Securing Your Mobile Phone Abroad ... |
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Keep your mobile's serial number (also known as the IMEI number) in a separate place to your mobile. Also make a note of your mobile telephone number (may sound silly but most of us don't actually know it), along with the telephone number of your network provider's customer services dept. (including UK dialling code).
Contact your network provider for unofficial information on what to do if your mobile is lost or stolen and if, for example, they need any passwords you may have. Make sure you take everything with you that they will need from you in the event of an emergency.
Should the worst happen and your phone is stolen you will be able to contact your UK network operator and they can block your phone and/or SIM card. |
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Check if your travel insurance covers lost, stolen, or even damaged, mobile phones.
To find out more visit our Travel Insurance Page. |
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